Before you set up a return, please make sure of the following:

1. 1. The item you are returning is within 30 calendar days of delivery date.
   2. All returned merchandise must be in sellable condition;
   3. The product must be free of damages, scratches and/or defects;
   4. All merchandise must not have been installed;
   5. You must have the original manufacturer packaging for the item (manuals, accessories, packaging materials);
   6. All free or gift items, including accessories, must be included with your return;
   7. There cannot be any writing or labels on the original manufacturer’s packaging for the item;

   8. All freight shipped orders must be returned via a freight carrier (If you are unsure via which method your products should be returned, please contact us)

*We are not responsible for lost or damaged shipments. You must contact us to file a lost shipment freight claim with the respective shipper. We recommend that you keep your tracking number after shipping your product. 

Returns for Unused Products:

We can process exchanges or refunds for unused products purchased directly from Xtron Air-conditioning Manufacture (Thailand) Co., Ltd.. Unused products must be returned with their original packaging within 30 days of the delivery date and within 14 days of return authorization. Returns shipped after 14 day authorization period are not subject to refund.

Returns for Opened/Used/Installed Products:

Used products or products that have been installed are not eligible for return. Opened box returns must be in sellable condition with original materials & packaging. Extra restocking fee will apply depending on the condition of the received return.

Fulfillment Errors:

If you are returning a product because we sent incorrect items in your order, we will promptly send the correct item at no additional cost. We will schedule and pay for return shipping. Before you send a return, we must be notified of return request within 30 days of your order delivery. 

Returns for Units Defective from Factory:

Please be reminded, as per legal and product description, a licensed HVAC technician is required to perform the installation. If the purchased item does not work directly from the box, please note that once the unit has been installed, the manufacturer is responsible for the warranty and parts.

We will kindly ask you to provide a report from the technician confirming the original installation, your case number with the manufacturer, and the discovered factory defect. The report should clearly show the name, address, phone, and HVAC license number of the technician. Returned systems should be palletized and strapped down with all original packaging like how it was delivered to you. The item(s) should be returned only with a freight carrier as there is a high chance of damage if shipped with ground services.